Senior Service Manager

Join Us!

Join Genesis Middle East & Africa (GMEA), the regional hub of Hyundai Motor Group’s luxury brand, and be part of our exciting growth journey. 

We are seeking a passionate Senior Service Manager to drive performance, support our distributors, and accelerate Genesis’ success across the MEA region!

** Email applications will not be reviewed. **

Summary Description

• Supervise all the functions of Customer Experience, After Market, Technical Services, Customer Services and Technical Training.
• Monitor the development of proper service programs across after market, customer service and experience, and technical support and training to ensure customers receive the best service promptly.

Roles & Responsibilities

• Organizational Leadership
  -    Ensure smooth and effective operation of the department and drive continuous improvement.
  -    Oversee team performance, monitor results, and provide role-specific guidance to support professional development.
  -    Guide department heads/managers to ensure all outputs support organizational objectives.
  -    Manage organizational resources to achieve predetermined performance goals.
• Functional Leadership & Strategy
  -    Define and steer the function’s strategic direction, priorities, and annual business plan aligned with company strategy.
  -    Actively address challenges to achieve organizational goals and profitability, ultimately driving brand growth and customer satisfaction.
  -    Monitor functional KPIs and ensure effective execution across departments.
• Operational Excellence
  -    Ensure smooth and effective day-to-day group operations through structured processes and oversight.
  -    Oversee function-wide activities and resources, including budget planning and efficient resource allocation.
• Customer Service & Experience Management
  -    Supervise service operations to ensure prompt, courteous, and effective customer service delivery.
  -    Lead initiatives to enhance customer experience and strengthen Hyundai brand engagement.
• Technical Support & Training Oversight
  -    Lead the development and delivery of technical support and training programs for technicians and dealers.
  -    Ensure capability-building initiatives drive high-quality service performance.
• Service Program Development
  -    Oversee creation and execution of service programs across aftermarket, technical service, training, and customer experience areas.
  -    Ensure programs align with strategic priorities and contribute to customer satisfaction and retention.
• Regional Sales Program Coordination
  -    Coordinate regional implementation of company-wide sales programs.
  -    Ensure alignment between service, customer experience, and regional sales activities.

Job Qualification

•    Minimum 10 years of related job experience (Minimum 7 years of managing experience)
•    Years of experience from Automotive industry strongly preferred