Senior Service Manager

Join Us!

Join Genesis Middle East & Africa (GMEA), the regional hub of Hyundai Motor Group’s luxury brand, and be part of our exciting growth journey. 

We are seeking a passionate Senior Service Manager to drive performance, support our distributors, and accelerate Genesis’ success across the MEA region!

** Email applications will not be reviewed. **

Summary Description

• Supervise all the functions of Customer Experience, After Market, Technical Services, Customer Services and Technical Training.
• Monitor the development of proper service programs across after market, customer service and experience, and technical support and training to ensure customers receive the best service promptly.

Roles & Responsibilities

• Customer Service & Experience Management

Supervise service operations to ensure prompt, courteous, and effective customer service delivery.

Lead initiatives to enhance customer experience and strengthen brand engagement.

• Technical Support & Training Oversight

Lead the development and delivery of technical support and training programs for technicians and dealers.

Ensure capability-building initiatives drive high-quality service performance.

• Service Network Expansion Strategy

Develop and execute optimized service network expansion strategies to support growing Units in Operation (UIO) while maximizing network efficiency.

• Service Program Development

Oversee creation and execution of service programs across aftermarket, technical service, training, and customer experience areas.

Ensure programs align with strategic priorities and contribute to customer satisfaction and retention.

• Regional After-Service Program Coordination

Coordinate regional implementation of company-wide programs.

Ensure alignment between service, customer experience, and regional service activities.

• Service Marketing

Strengthen customer retention by enhancing after-sales engagement and service experiences at direct dealer workshops.

• Functional Leadership & Strategy

Define and steer the function’s strategic direction, priorities, and annual business plan aligned with company strategy.

Actively address challenges to achieve organizational goals and profitability, ultimately driving brand growth and customer satisfaction.

• Operational Excellence

Ensure smooth and effective day-to-day group operations through structured processes and oversight.

Oversee function-wide activities and resources, including budget planning and efficient resource allocation.

Job Qualification

• Experience

Minimum 10 years of related job experience (Minimum 7 years of managing experience).
Years of experience from Automotive industry strongly preferred.

• Language

Fluent English (spoken and written).

Arabic language proficiency is an advantage.

• Education

Attested bachelor’s degree in automotive engineering, Mechanical Engineering, or related field required.

Advanced degree in a related field preferred.

Competencies