Area Aftersales Manager
Eagle Farm, QLD, AU, 4009
Working at Hyundai Motor Company Australia
At Hyundai, we are driven by the belief that everyone should have access to the very best in modern mobility. We want to become a lifetime partner for our customer and not just supply some of Australia’s most popular cars but also innovative future mobility solutions. Our purpose is to enhance people’s everyday lives by caring for many.
Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO, the world’s first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045.
We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung’s have a go attitude at the forefront of everything we do. At HMCA, we proudly live by the ‘Have you tried it?’ ethos and philosophy to progress and grow as a company.
Imagining what better will look like tomorrow, so that people can benefit from today.
The Opportunity
Due to an upcoming retirement, we have an exciting opportunity for an Area Aftersales Manager to join our Northern Region team. In this role, you will develop and execute strategic plans to ensure HMCA’s wholesale and retail objectives are achieved and exceeded. You will oversee and support all Service and Parts operations at the dealership level, driving performance, profitability, and customer satisfaction.
Key Responsibilities
- Be accountable for wholesale parts target and customer satisfaction target, every month
- Ensure Dealer profitability through strong business plans and market strategies
- Develop ideas and strategies to manage aged parts stock, while maximizing wholesale and retail opportunities
- Develop strong relationships with Key dealership stakeholders such as with DP, GM & department managers, through consistent Dealer visits and meetings
- Provide feedback to the Regional Aftersales Manager and National teams on regional insights and competitive analysis
- Maintain strong relationship and communication with key stakeholders outside dealer network
- Drive accountability with the Dealers and hold them accountable to meet targets
- Maintain a good relationship and communication between all key stakeholders
- Conduct quarterly meetings with the Dealer Managers for clear communication of monthly programs
- Ensure Dealer and internal reporting is accurate and timely
- Conduct Dealer performance meetings with identified focus Dealers
- In conjunction with the Regional After Sales Manager, develop and grow commercial opportunities
- Document key Dealer meeting points and action plans utilizing HMCA Dealer contact reporting
About you
You have the below skills and experience and are passionate about progressing your career with an innovative and dynamic automotive brand.
- 3-5 years experience in automotive across Fixed Operations either dealer or OEM side.
- Strong attention to detail, and a focus on leveraging data to influence and drive decision making.
- You have the ability to have open discussions, influence decision making processes and negotiate with dealers.
- Strong stakeholder management skills with the ability to develop relationships with Service/Parts Managers and Dealer Principals.
- You must have a Full Drivers License and flexibility to travel for this role.
Why work for Hyundai Motor Company Australia?
We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset.
- HMCA & GMAu: Exposure to all facets of the business, its products and future business.
- Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations.
- Leave Benefits: Paid Parental Leave, Celebration, Volunteer, Exam Leave and more!
- Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.
- CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children’s lives.
- EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.
We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.
Recruitment Process
If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.
