Area Aftersales Manager

Working at Hyundai Motor Company Australia

“Progress for Humanity”

At Hyundai, we believe progress only becomes meaningful when it’s connected with humanity. Humanity guides us in our decision making and drives our innovations. That’s why we want to become lifetime partners with our customers by delivering tomorrow’s innovation today, everywhere and for everyone.

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO, the world's first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045.

We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung's have a go attitude at the forefront of everything we do. At HMCA, we proudly live by the ‘Have you tried it?' ethos and philosophy to progress and grow as a company.

The Opportunity

We are on the lookout for a driven and energetic Area Aftersales Manager to join our Eastern Region team. This is your chance to take ownership, do big things, make an impact, and help drive the ongoing success of Hyundai.

In this role, you’ll bring Hyundai’s Aftersales strategy to life, developing and executing plans that don’t just meet, but exceed HMCA’s targets. You’ll be the go-to partner for our dealerships, championing performance, boosting profitability, and delivering outstanding customer experiences across Service and Parts Operations, all while contributing to the continued success of Hyundai.

Key Responsibilities 

•    Accountability for achieving your Zones monthly wholesale parts targets.
•    Accountability for Dealer Service performance as measured by NPS, and customer satisfaction outcomes.
•    Enhance dealer profitability through the development and execution of strong Aftersales business plans and market strategies.
•    Identify and implement strategies to manage aged parts inventory while maximising wholesale and retail opportunities.
•    Provide timely and actionable feedback to the Regional Aftersales Manager and National teams, including regional insights and competitor analysis.
•    Maintain effective communication and collaboration with key stakeholders both within and outside the dealer network for all critical action, polices & procedures.
•    Drive performance and accountability across the dealer network, ensuring alignment to targets and business objectives.
•    Lead performance review meetings with focus dealers to address gaps and drive improvement.
•    In partnership with the Regional Aftersales Manager, identify and grow commercial & service opportunities.

About you

You have the below skills and experience and are passionate about progressing your career with an innovative and dynamic automotive brand.

• Strong attention to detail, a focus on accuracy and a continuous sales mindset.
• High energy and the urge to develop your skills. You thrive in a disciplined and structured sales environment.
• The ability to have open discussions, influence decision making processes and negotiate with dealers.
• Strong reporting skills with the ability to use data to support your decisions and strategies.
• You must have a Full Drivers License and flexibility to travel for this role.

Why work for Hyundai Motor Company Australia?

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset.

• HMCA & GMAu: Exposure to all facets of the business, its products and future business.
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering's with internationally recognised organisations.
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.

We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

Recruitment Process

If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.