Customer Experience Coordinator

Working at Hyundai Motor Company Australia

“Progress for Humanity”

At Hyundai, we believe progress only becomes meaningful when it’s connected with humanity. Humanity guides us in our decision making and drives our innovations. That’s why we want to become lifetime partners with our customers by delivering tomorrow’s innovation today, everywhere and for everyone.

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO, the world's first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045.

We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung's have a go attitude at the forefront of everything we do. At HMCA, we proudly live by the ‘Have you tried it?' ethos and philosophy to progress and grow as a company.

The Opportunity

Be the first point of contact for our brand and kickstart your career in automotive! As a Customer Experience Coordinator, you will play a pivotal role in providing a positive experience to our customers by answering questions through a variety of means such as emails and phone calls.

We are recruiting for 1x12-month and 1x6-month fixed-term contract positions. Come grow with us! 

Key Responsibilities

• Monitor, record and solve customer care issues.
• Communicate to internal and external customers on their concerns and requirements.
• Attend to all correspondences - written and telephonic.
• Distribute concerns to the relevant representatives.
• Record complaint details into the customer complaint management systems.
• Monitor the timely resolution of all concerns.
• Base decisions in accordance with the Australian Consumer Law.
• Check and verify the information received from the customer and Dealer Network.
• Assist Dealers, Regional staff and technical departments with the resolution of complaints in a timely manner.
• Document all customer issues and product issues in a timely manner.
• Resolve customer complaints in accordance with our Complaint Management System.

About you

You have the below skills and experience and are passionate about progressing your career with an innovative and dynamic automotive brand.

• 1-2 years' experience in a customer service role preferably in a call centre environment.
• You enjoy providing a fantastic customer experience in all of your work.
• You have great time management and organisational skills with the ability to handle multiple cases simultaneously.
• You thrive in a team environment and are not afraid to put your hand up to help out colleagues when needed.

Why work for Hyundai Motor Company Australia?

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset.

• HMCA & GMAu: Exposure to all facets of the business, its products and future business.
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering's with internationally recognised organisations.
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.

We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

Recruitment Process

If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.