ICT Support Specialist

Hyundai Motor Company Australia

At Hyundai, we are driven by the belief that everyone should have access to the very best in modern mobility. We want to become a lifetime partner for our customer and not just supply some of Australia's most popular cars, but also innovative future mobility solutions. Our purpose is to enhance people's everyday lives by caring for many.

Working at Hyundai Motor Company Australia

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO, the world's first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045.

We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung's have a go attitude at the forefront of everything we do. At HMCA, we proudly live by the ‘Have you tried it?' ethos and philosophy to progress and grow as a company.

Imagining what better will look like tomorrow, so that people can benefit from today.

The Opportunity

As the ICT Support Specialist, you will be responsible for providing Level 2 end-user and endpoint support across HMCA and GMAu. This includes assisting staff with technical issues, troubleshooting device and application problems, and ensuring users can work effectively with minimal disruption. Additionally, you will manage incidents and service requests from initiation through to resolution, support user access and device lifecycle processes, and help maintain secure and reliable ICT services across the organisation. You will also play a key role in supporting security controls and escalating issues to the infrastructure and security teams where required, ensuring that all ICT operations remain compliant, stable and well-coordinated.

This is a Full-Time Fixed Term Contract, for a duration of 12 months.

Key Responsibilities

• Provide Level 2 technical support with hardware, software and cloud services for HMCA and GMA clients and staff.
• Diagnose and resolve incidents and service requests within SLA targets.
• Escalate unresolved issues to Level 3 support or the ICT Infrastructure teams.
• Manage user onboarding, offboarding, and access changes.
• Provision and deprovision accounts based on least privilege principles.
• Support password resets, Multi Factor Authentication (MFA) setup, and access requests.
• Deploy, configure, and support laptops, mobile devices, and operating systems.
• Support endpoint protection, MFA, and identity security controls.
• Record all incidents, requests, and resolutions in the ITSM system (Zendesk).
• Contribute to process improvement, automation, and service quality.

About you

• Tertiary qualification in Information Technology.
• 3–5 years’ experience in IT support or end-user computing.
• Experience supporting Windows, Microsoft 365, and mobile devices.
• Experience with Active Directory, MFA, and user access management.
• Experience with ITSM tools (e.g. Zendesk or similar).
• Experience with Microsoft Intune and endpoint management desirable.
• Experience in SLA-driven environments desirable.

Why work for Hyundai Motor Company Australia?

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset.

• HMCA & GMAu: Exposure to all facets of the business, its products and future business.
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering's with internationally recognised organisations.
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.

We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

Recruitment Process

If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.