Repair and Claims Specialist
Macquarie Park, NSW, AU, 2113
Working at Hyundai Motor Company Australia
"Progress for Humanity”
At Hyundai, we believe progress only becomes meaningful when it’s connected with humanity. Humanity guides us in our decision making and drives our innovations. That’s why we want to become lifetime partners with our customers by delivering tomorrow’s innovation today, everywhere and for everyone.
Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO, the world's first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045.
We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung's have a go attitude at the forefront of everything we do. At HMCA, we proudly live by the ‘Have you tried it?' ethos and philosophy to progress and grow as a company.
The Opportunity
Reporting to the Warranty Processing Manager, you will be responsible for the end-to-end management of warranty claims and repair orders, ensuring compliance with Hyundai warranty policies and procedures. You'll work closely with dealerships, internal stakeholders, and manufacturers to support efficient claims processing and deliver outstanding customer outcomes.
Warranty & Claims Management
- Review and adjudicate warranty claims, repair requests, and prior work approvals.
- Manage end-to-end case resolution and claims investigations.
- Provide guidance and support to dealerships on warranty policies and procedures.
- Respond to dealer enquiries and resolve claim variations or denials.
Systems, Reporting & Administration
- Maintain warranty documentation, records, and system parameters.
- Support SAP and Global Warranty Management System (GWMS) administration.
- Prepare and maintain reports to support business requirements.
- Identify trends, anomalies, and opportunities for process improvement.
Stakeholder & Dealer Support
- Build strong relationships with dealerships and internal stakeholders.
- Liaise with manufacturers and IT teams to resolve warranty-related issues.
- Coordinate component returns for technical analysis.
- Assist with dealer warranty training and labour rate review processes.
About you
You are a customer-focused professional who enjoys problem-solving, working with data, and building strong stakeholder relationships. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality outcomes.
Warranty & Claims Experience
Minimum 2 years' experience in warranty claims management or a related role.
Automotive Knowledge
Experience within the automotive industry and dealership networks is highly regarded.
Analytical & Problem Solving
Strong analytical skills with the ability to assess, investigate, and resolve claims efficiently.
Communication & Stakeholder Management
Excellent communication skills with the ability to build strong relationships across dealers and internal teams.
Customer Focus
A commitment to delivering exceptional customer service and positive outcomes.
Technical Knowledge
Mechanical aptitude or automotive technical knowledge is advantageous.
Why work for Hyundai Motor Company Australia?
For 40 years, we've take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset. Then and Now.
- HMCA & GMAu: Exposure to all facets of the business, its products and future business.
- Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering's with internationally recognised organisations.
- Leave Benefits: Paid Parental Leave, Celebration, Volunteer, Exam Leave and more!
- Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.
- CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
- EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.
Recruitment Process
If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.
