Service Operations Assistant Manager

Genesis Motors Australia

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique “Athletic Elegance” design identity.

With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models.

Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.

The Opportunity

The Service Operations Assistant Manager plays a key role in lifting Aftersales and Service performance across the Genesis retail network, supporting 2026 service objectives and CSI and NPS outcomes. Working closely with the Senior Manager, Aftersales, the role drives national service programs, operational excellence, and a consistently premium customer experience.

Acting as the link between retailers and internal teams, the role coordinates service operations, supports system and brand standard rollouts, and applies data‑driven insight to enable service readiness and continuous improvement aligned to the Genesis brand promise.

This is a Full Time Permanent Role.

Service Experience & Program Delivery

• Deliver and embed national service programs to uplift CSI and NPS.
• Own the rollout of service brand standards and ensure network consistency.
• Coordinate the online service booking platform, digital initiatives, and service scheduling.
• Support agent readiness, certification programs, and VoC‑led service improvements.

Network & Operational Capability

• Support rollout and readiness of the Genesis Certified Repairer Network and new service points.
• Manage operational relationships with third‑party service and valet partners.
• Identify process gaps and support initiatives to improve service quality, productivity, and efficiency.

Performance, Reporting & Cross‑Functional Support

• Analyse service performance data and prepare reporting to support improvement actions.
• Support service performance frameworks and operational governance.
• Act as the operational liaison across Aftersales, Marketing, Sales, Technical, Customer Care, Finance, and Legal.
• Maintain accurate documentation, SOPs, and data integrity across service platforms.

About you

• Highly autonomous, with the ability to work proactively and independently.
• Strong strategic mindset with a clear understanding of customer experience and service operations.
• Proven ability to manage multiple stakeholders, from senior leaders to operational teams, adapting communication style as needed.
• Strong project management capability with high attention to detail.
• Commercial understanding of service operations and the automotive retail landscape.
• Strong PowerPoint and presentation skills to communicate insights and updates to senior stakeholders.

Why work for Genesis Motors Australia?

This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits: 

• HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering’s with internationally recognised organisations. 
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price. 
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $14 million for not-for-profit organisations focused on the betterment of children’s lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 
• Travel: 2 Minute walk from the Sydney Metro and bus station, making it an ease to travel
• Newly renovated office: Open-plan layout that stimulates productivity and collaboration.

Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.

Recruitment Process

If you would like a career with Genesis Motors Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.