Technical Specialist

Working at Hyundai Motor Company Australia

“Progress for Humanity” 

At Hyundai, we believe progress only becomes meaningful when it’s connected with humanity. Humanity guides us in our decision making and drives our innovations. That’s why we want to become lifetime partners with our customers by delivering tomorrow’s innovation today, everywhere and for everyone. 

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO, the world’s first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation.

The Opportunity

As a Technical Specialist, you will be responsible for resolving complex technical challenges and escalate any concerns as required. This role delivers high quality technical advice and applies repair methods in strict accordance with HMCA’s approved procedures, supporting HMCA and GMAu brands across both passengers and commercial vehicles. 

• Provide support to dealer technicians and internal stakeholders for HMCA and GMAu technical issues via written and verbal communication, including conducting on-site visits where required to support troubleshooting and resolution.
• Assist internal stakeholders (Customer Care, Marketing, Sales, regional teams, and externals) in resolving customer and product issues in a timely manner.
• Respond to GSW (Global Service Way) and Technical Hotline enquiries, including escalation to GSSC where required.
• Compile case studies following the successful resolution of complex field diagnoses and submit technician guidance via GSW.
• Attend weekly GSSC meetings led by the HMC Asia Pacific Quality Team and share relevant local case studies.
• Evaluate test parts supplied by HMC to support ongoing investigations and determine root cause of failure.
• Conduct onsite product evaluations and recommend appropriate repair methods to dealers.
• Attend and facilitate Foreman meetings within the allocated region.
• Support new model introductions and drive programs.
• Provide technical support to Engineering Development (Accessories and Fleet).
• Be willing to travel nationally and internationally.

About you

• Certificate III in Light Vehicle Mechanical Technology required.
• Certificate III in Light Vehicle Automotive Electrical Technology – highly desired.
• Minimum 2 years of related job experience.
• Experience in vehicle diagnostics and troubleshooting capabilities preferably with an OEM.
• Experience in root cause analysis, investigation and preparation of technical reports.

Why work for Hyundai Motor Company Australia?

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset.

HMCA & GMAu: Exposure to all facets of the business, its products and future business.
Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering's with internationally recognised organisations.
Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.
CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.

We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

Recruitment Process

If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.